Clear terms.
Plain language.

Privacy Policy

This policy explains what information we use to provide your customer booking profile, parcel-service records, promotional wallet ledger, and support access.

Information we handle

We may collect booking identifiers, contact and delivery details, age or eligibility confirmations, support conversations, wallet-point records, device information, and basic usage analytics. We limit collection to information reasonably needed to coordinate, secure, and improve the requested service.

Cookies and analytics

Our site may use essential cookies for security and session continuity, plus limited analytics that help us understand page performance. Where consent is legally required, optional cookies should remain disabled until permission is provided.

Security and confidentiality

Data transmitted through the website is protected using standard encrypted HTTPS/TLS connections. We use access controls and operational safeguards designed to reduce unauthorized disclosure. No online system can promise absolute security, so users should protect their own credentials and report suspicious activity promptly.

Sharing and retention

We do not sell personal information. Data may be shared with service providers or relevant partner platforms only when necessary to deliver requested services, prevent misuse, comply with law, or resolve a support matter. We retain records only as long as reasonably required for service, security, dispute, and legal purposes.

Your choices

Users may contact the Access Desk to request correction or deletion of eligible account data, subject to identity confirmation and any recordkeeping obligations. Disabling cookies may affect some site functions.

Terms of Service

By requesting or using a Reddy Express customer booking profile, you agree to these conditions and any booking- or offer-specific terms shown during setup.

Service description

Reddy Express Delivery provides secure customer booking profiles, parcel-service coordination, account activity information, promotional wallet-point records, and courier support for eligible regional services.

Eligibility and acceptable use

Users must be at least 18 years old, provide accurate onboarding information, comply with applicable laws, and use the service only for lawful personal or organizational purposes. Fraud, account manipulation, credential sharing, automated abuse, or interference with another user is prohibited.

Nature of points

Wallet points are promotional digital metrics recorded within a customer booking profile. They are not legal tender, stored-value funds, deposits, securities, or investments; they do not earn interest and have no guaranteed cash value. Availability, expiry, and use depend on the relevant promotion and regional service terms.

Account updates

Confirmed booking-profile and wallet-ledger updates are synchronized as final entries, except when our team finds a technical or administrative error. Reddy Express may pause or reverse an entry linked to fraud, duplication, a reversed charge, cancellation, or misuse.

Availability and changes

Partner features and promotions can change or end. We aim to provide reliable access but do not guarantee uninterrupted availability. Material changes to these terms should be communicated through the site or official support channels.

Refund & Dispute Guidelines

These guidelines describe the review process for parcel-service charges, booking-profile activation issues, and disputed wallet-ledger entries.

Requesting a review

Contact the official Support Desk with your booking identifier, transaction or request date, the affected parcel service, and a clear description of the issue. Do not include passwords or one-time codes. An assigned operator may request supporting records needed to verify the claim.

Technical and duplicate errors

Verified duplicate charges, failed activations, or incorrect wallet-ledger allocations caused by a system or operator error may be corrected, reprocessed, credited, or refunded as appropriate. Review time depends on the payment channel, courier involvement, and complexity of the record.

Finalized services and points

Completed profile services and finalized booking-ledger allocations are generally non-refundable once delivered or used. Promotional points and balance boosts cannot be exchanged for cash. This does not remove non-waivable consumer rights under applicable local law.

Resolution

The assigned operator will share the result through an official support channel. If a courier or service partner controls the disputed booking, Reddy Express may assist with review while that partner's published conditions may also apply.